Frequently Asked Questions
Shipping & Delivery Information
Do you ship internationally?
Yes, we proudly offer worldwide delivery. Our network of trusted postal and courier partners reaches over 180 countries across the globe.
Is there a shipping fee?
No shipping fees here — we offer free standard shipping on all orders, no matter where you live.
When will my order arrive?
Most orders arrive within 10 to 20 business days, depending on your country and local postal services. For region-specific updates, please refer to our Shipping Information page.
Can I request faster (express) shipping?
Currently, we do not offer express courier services. Expedited shipping is costly and may result in additional customs charges. To keep your experience affordable and hassle-free, we use reliable tracked standard postal delivery — always free of charge.
Will my canvas print arrive ready to hang?
Unless otherwise noted in the product description, our prints are delivered unframed and carefully rolled in a sturdy protective tube. This ensures safe transport and lets you choose the perfect frame style for your space.
Product Quality & Materials
What quality can I expect from Canvas Aura prints?
At Canvas Aura, each piece is produced using premium-grade canvas with a fine matte texture, ensuring vibrant colors, sharp details, and a luxurious finish. Our printing process uses eco-friendly, fade-resistant inks designed to retain brilliance over time.
Are your prints suitable for different rooms?
Absolutely. Whether for your living room, bedroom, office, or hallway, our designs — from calming abstracts to playful boho styles — are crafted to complement modern and bohemian-inspired interiors beautifully.
Can I frame the canvas myself?
Yes. Our canvas prints are designed to be easy to stretch or frame using DIY kits or custom frames. We also offer wooden and metal frame kits in various colors and finishes, available on our website.
Returns & Cancellations
What is your return policy?
We accept returns within 15 days of delivery. To qualify, items must be unused and in their original packaging. Contact us for return instructions — we’re happy to guide you. Full details are available on our Returns Policy page.
Can I cancel or change my order?
Yes, you can cancel or modify your order within 12 hours of purchase. After this period, the order will already be in process, and you’ll need to wait for delivery before requesting a return.
Other Questions
How do I report copyright issues?
If you believe your intellectual property appears on our site without permission, please contact us immediately via our Copyright Concerns page for a resolution.
How can I reach customer service?
For any questions or support, use our Contact Page. Our team aims to reply to all messages within 24 business hours.
Contact us
We can answer questions and help you with your order.
Send us a message or chat with a representative.
